Contact
Let's start the conversation.
Reach out with a general question, make a referral, or share feedback — whichever fits, we'll make sure it reaches the right person.
Bilisuma Adem
Enquiries, referrals and general questions
This page is not monitored for emergencies. If you or someone else is in immediate danger, call 000.
General enquiry
Ask us a question.
For anything that isn't a referral or a complaint — general questions, information requests or feedback on the website.
Make a referral
Tell us about the support that's needed.
For participants, families, support coordinators, plan managers and other referrers. We'll follow up to confirm whether we're able to help.
Only the details needed to make contact and understand the request are collected here.
Feedback & complaints
Your feedback will not affect your support.
Whether it's a compliment, a suggestion or a formal complaint, we want to hear it — and we take every concern seriously.
Ways to share feedback
- By phone: 0413 324 035
- By email: joyfulabas@gmail.com
- Anonymously, where preferred
- With an advocate, family member or interpreter
What happens next
- We acknowledge your feedback or complaint.
- We look into what happened and follow up with you.
- We explain the outcome and any changes made.
We aim to respond as quickly as we can, and will keep you updated along the way.
Still not satisfied?
You can also raise a concern directly with the NDIS Commission at any time.
NDIS Commission complaints