Support that works around your life.
Joyful Services provides respectful, practical support shaped around each person's goals, routines and choices — not the other way around.
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Joyful Services
About Joyful Services
Support should fit the person, not the other way around.
We begin by listening. By understanding what matters to each person, how they prefer to communicate and what they want their support to help with, we can build a service that feels clear, reliable and personal.
- Person-led planning that starts with your goals
- Clear communication before support begins
- A team that follows through on what's agreed
What we value
The principles behind every support relationship.
Choice
You have a say in how support is planned and delivered.
Respect
Your rights, privacy, identity and decisions are valued.
Reliability
We aim to do what we agree to do, and communicate openly when plans change.
Connection
Support should help people take part in the relationships, routines and communities that matter to them.
How it works
Three simple steps to get started.
Tell us what you need
Share a few details through a referral or enquiry — as a participant, family member or referrer.
We confirm the fit
We talk through what's possible, what it involves and answer any questions before anything is agreed.
Agree on the support
Once everyone is clear on the plan, support begins on the schedule that suits you.
FAQs
Common questions, answered plainly.
Can't find what you're looking for? Get in touch with the team.
How do I make a referral?
Participants, families, support coordinators and other referrers can use the referral form on our Contact page. We'll follow up to confirm whether we're able to help.
Which plan management types do you accept?
We work with self-managed, plan-managed and agency-managed participants. Let us know what suits your plan when you get in touch.
What happens after I make an enquiry?
A member of the team will be in touch to talk through your goals, check whether we're a good fit, and explain any costs before support begins.
How do I give feedback or raise a concern?
You can share feedback at any time through our Feedback & Complaints channel. Feedback does not affect the support you receive.
Let's talk about the support you're looking for.
Share a few details through the referral form, or contact the Joyful Services team to discuss the next step.